End-User Perceptions of the Benefits and Risks of End-User Web Development

The development of applications by end users has become an integral part of organizational information provision. It has been established that there are both benefits and risks associated with end-user development, particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind of end user development. The fact that Web page creation may impact not only locally but also globally significantly raises the importance of this type of end user application development. This chapter reports on the extent of Web page development amongst end users and investigates their perceptions of the benefits and risks of end-user Web development relative to those associated with spreadsheet development and explores approaches to reducing the risks.